Frequently Asked Questions

Here are answers to some frequently asked questions

General

Q: How can I contact the Argus-Courier?

You can contact us by email or call 707-526-8628. You also may visit the "Contact Us" link at any time for more information.

Q: What if I forget my password?

If you forget your password, please use the "Forgot Password?" link on the Login page.

Q: How do I change my password?

Login and click the "Manage Account" button. You will be prompted for your current and desired new password.

Q: How do I report a problem with the site and what information do should I send?

If you experience a problem with our site, please and describe the problem in as much detail as possible, including the steps you took leading up to it, how often it occurs, and the exact text of any error message you receive. This information will help us isolate the problem and find a solution more quickly.

Q: What customer services are available?

You can request the following services online:

Subscription

Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?

You can choose to have your account credited when scheduling a vacation hold via our Subscriber Services site. Login, then click "Vacation Holds" to stop and restart home delivery. The lead time required to suspend an order varies by area. In most areas, suspensions can take effect in two days or less from the date you submit the request. If you prefer, you can donate your vacation copies to students through our Newspaper in Education program. You will be billed as usual for the period. For each copy you donate, four students will receive their own copy of the Argus-Courier. To donate your vacation copies, choose the Newspapers in Education donation option when scheduling your vacation hold.

Q: What should I do if my newspaper does not arrive or if sections are missing?

Login and proceed to "Report a Problem" if your newspaper has not arrived by the guaranteed delivery time of 6 a.m. PST every Thursday. Also, you may notify us of missing or damaged sections as well. We can issue a temporary password to read The Argus-Courier eEdition online, redeliver your print paper the next day or apply a credit to your account. Only credits for the same day can be obtained via our Subscriber Services site. Credits for missing deliveries for previous weeks must be requested from a Customer Care representative or . Be sure to include your name, delivery address and home phone number in your e-mail, and the words MISSED PAPER CREDIT in the subject line. Otherwise, we will extend your account accordingly for a missed delivery that day. To receive an account extension for a missed delivery from a previous week, you must contact Customer Care by calling 707-526-8628 or .

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?

If you temporarily suspended delivery through our Subscriber Services site, you provided a restart date and do not need to call again to restart delivery.

Q: Where can I purchase another subscription?

Please visit our Subscriber Services site to see available offers.

Here are answers to some frequently asked questions

General

Q: How can I contact the Press Democrat?

You can contact us or call 707-526-8628. You also may visit the "Contact Us" link at any time for more information.

Q: What if I forget my password?

If you forget your password, please use the "Forgot Password?" link on the Login page.

Q: How do I change my password?

Login and click the "Manage Account" button. You will be prompted for your current and desired new password.

Q: How do I report a problem with the site and what information do should I send?

If you experience a problem with our site, please and describe the problem in as much detail as possible, including the steps you took leading up to it, how often it occurs, and the exact text of any error message you receive. This information will help us isolate the problem and find a solution more quickly.

Q: What customer services are available?

You can request the following services online:

Subscription

Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?

You can choose to have your account credited when scheduling a vacation hold via our Subscriber Services site. Login, then click "Vacation Holds" to stop and restart home delivery. The lead time required to suspend an order varies by area. In most areas, suspensions can take effect in two days or less from the date you submit the request. If you prefer, you can donate your vacation copies to students through our Newspaper in Education program. You will be billed as usual for the period. For each copy you donate, four students will receive their own copy of The Press Democrat. To donate your vacation copies, choose the Newspapers in Education donation option when scheduling your vacation hold.

Q: What should I do if my newspaper does not arrive or if sections are missing?

Login and proceed to "Report a Problem" if your newspaper has not arrived by the guaranteed delivery time (6:00 a.m. PST Monday-Friday; 6:30 a.m. PST on weekends). Also, you may notify us of missing or damaged sections as well. We can issue a temporary password to read The Press Democrat eEdition online, redeliver your print paper the next day or apply a credit to your account. Only credits for the same day can be obtained on our Subscriber Services site. Credits for missing deliveries for previous days must be requested from a Customer Care representative or . Be sure to include your name, delivery address and home phone number in your e-mail, and the words MISSED PAPER CREDIT in the subject line. Otherwise, we will extend your account accordingly for a missed delivery that day. To receive an account extension for a missed delivery from a previous day, you must contact Customer Care by calling 707-526-8628 or .

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?

If you temporarily suspended delivery through our Subscriber Services site, you provided a restart date and do not need to call again to restart delivery.

Q: Where can I purchase another subscription?

Existing subscribers can purchase another subscription by logging in then visiting the New Subscription link in the left navigation menu. New Subscribers, please visit our Subscriber Services site and enter your ZIP code to see offers available in your area.

Here are answers to some frequently asked questions

General

Q: How can I contact The Herald Tribune?

You can contact us or call 941-361-4450. You also may visit the "Contact Us" link at any time for more information.

Q: What if I forget my password?

If you forget your password, please use the "Forgot Password?" link on the Login page.

Q: How do I change my password?

Login and click the "Manage Account" button. You will be prompted for your current and desired new password.

Q: How do I report a problem with the site and what information do should I send?

If you experience a problem with our site, please and describe the problem in as much detail as possible, including the steps you took leading up to it, how often it occurs, and the exact text of any error message you receive. This information will help us isolate the problem and find a solution more quickly.

Q: What customer services are available?

You can request the following services online:

  • Start a new print or electronic subscription
  • Make a payment/renew your subscription
  • Review your account and payment history
  • Suspend and restart delivery of your newspaper
  • Report a service issue
  • Donate to the Newspaper in Education program

Subscription

Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?

You can choose to have your account credited when scheduling a vacation hold via our Subscriber Services site. Login, then click "Vacation Holds"to stop and restart home delivery. If you prefer, you can donate your vacation copies to students through our Newspaper in Education program. You will be billed as usual for the period. To donate the cost of your vacation copies, choose the Newspapers in Education donation option when scheduling your vacation hold.

Q: What should I do if my newspaper does not arrive or sections are missing?

Login and proceed to "Report a Problem" if your newspaper has not arrived by the guaranteed delivery time (6:00 a.m. EST Monday-Saturday and 7:00 a.m. EST on Sunday). Also, you may notify us of missing or damaged sections as well. We can issue a temporary password to read the Herald-Tribune eEdition online. For print delivery we can offer same day redelivery, deliver the paper the next day or apply a credit to your account. For same day redelivery we must receive the request before 9:00 a.m. EST Monday-Saturday and by 10:00 a.m. EST on Sunday. Only credits for the same day can be obtained on our Subscriber Services site. Credits for missing deliveries for previous days must be requested from a Customer Care representative or . Be sure to include your name, delivery address and home phone number in your e-mail, and the words MISSED PAPER CREDIT in the subject line. Otherwise, we will extend your account accordingly for a missed delivery that day. To receive an account extension for a missed delivery from a previous day, you must contact Customer Care by calling 941-361-4450 or .

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?

If you temporarily suspended delivery through our Subscriber Services site, you provided a restart date and do not need to call again to restart delivery.

Q: Where can I purchase another subscription?

Existing subscribers can purchase another subscription by logging in then visiting the New Subscription link in the left navigation menu. New Subscribers, please visit our Subscriber Services site and enter your ZIP code to see offers available in your area.

General

Q: How can I contact The Daily Comet?

You can contact us or call 985-448-7623. You also may visit the "Contact Us" link at any time for more information.

Q: What if I forget my password?

If you forget your password, please use the "Forgot Password?" link on the Login page.

Q: How do I change my password?

Login and click the "Manage Account" button. You will be prompted for your current and desired new password.

Q: How do I report a problem with the site and what information do should I send?

If you experience a problem with our site, please and describe the problem in as much detail as possible, including the steps you took leading up to it, how often it occurs, and the exact text of any error message you receive. This information will help us isolate the problem and find a solution more quickly.

Q: What customer services are available?

You can request the following services online:

Subscription

Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?

You can choose to have your account credited when scheduling a vacation hold via our Subscriber Services site. Login, then click "Vacation Holds" to stop and restart home delivery. If you prefer, you can donate your vacation copies to students through our Newspaper in Education program. You will be billed as usual for the period. To donate the cost of your vacation copies, choose the Newspapers in Education donation option when scheduling your vacation hold.

Q: What should I do if my newspaper does not arrive?

If your newspaper has not arrived by our delivery times of 6 p.m. Monday - Friday or 7 a.m. on Saturday, please follow the steps listed below:

  1. Login and proceed to "Report a Problem"
  2. If your request is received before 7 p.m. Monday - Friday, and 11 a.m. on Saturday, we can deliver your paper that day if you live within Thibodaux city limits.
  3. If your request is received after the times indicated in #2, we will deliver your newspaper either the next day or we can apply a credit to your account.
  4. If your request is received the day after or later, please contact our Subscriber Services Department at 985-448-7623 or . If contacting us via email, please include your name, delivery address and home phone number in your email, and the words MISSED PAPER CREDIT in the subject line.

Q: What should I do if my newspaper is missing sections?

If your newspaper is missing any sections:

  1. Please login and proceed to "Report a Problem"
  2. If your request is received before 7 p.m. Monday - Friday, and 11 a.m. on Saturday, we can deliver your paper that day if you live in the Thibodaux city limits.
  3. If your request is received after the times indicated in #2, we will deliver your newspaper either the next day or we can apply a credit to your account.
  4. If your request is received the day after or later, please contact our Subscriber Service Department by at 985-448-7623 or . If contacting us via email, please include your name, delivery address and home phone number in your email, and the words MISSING SECTIONS CREDIT in the subject line.

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?

If you temporarily suspended delivery through our Subscriber Services site, you provided a restart date and do not need to call again to restart delivery.

Q: Where can I purchase another subscription?

Existing subscribers can purchase another subscription by logging in then visiting the New Subscription link in the left navigation menu. New Subscribers, please visit our Subscriber Services site and enter your ZIP code to see offers available in your area.

Frequently Asked Questions

General

Q: How can I contact The Gainesville Sun?

You can contact us or call 352-378-1416 or 1-800-443-9493. You also may visit the "Contact Us" link at any time for more information.

Q: What if I forget my password?

If you forget your password, please use the "Forgot Password?" link on the Login page.

Q: How do I change my password?

Login and click the "Manage Account" button. You will be prompted for your current and desired new password.

Q: How do I report a problem with the site and what information do should I send?

If you experience a problem with our site, please and describe the problem in as much detail as possible, including the steps you took leading up to it, how often it occurs, and the exact text of any error message you receive. This information will help us isolate the problem and find a solution more quickly.

Q: What customer services are available?

You can request the following services online:

Subscription

Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?

You can choose to have your account credited when scheduling a vacation hold via our Subscriber Services site. Login, then click "Vacation Holds" to stop and restart home delivery. If you prefer, you can donate your vacation copies to students through our Newspaper in Education program. You will be billed as usual for the period. To donate the cost of your vacation copies, choose the Newspapers in Education donation option when scheduling your vacation hold.

Q: What should I do if my newspaper does not arrive or sections are missing?

Login and proceed to "Report a Problem" if your newspaper has not arrived by the guaranteed delivery time (6a.m. EST Monday-Friday and 7 a.m. EST on Saturday & Sunday). Also, you may notify us of missing or damaged sections as well. We can issue a temporary password to read the Gainesville Sun electronic edition online. For print delivery we can offer same day redelivery on Saturdays and Sundays, deliver the paper the next day or apply a credit to your account. For same day redelivery on Saturday or Sunday, we must receive the request before 10 a.m. EST. Only credits for the same day can be obtained on our Subscriber Services site. Credits for missing deliveries for previous days must be requested from a customer service representative or . Be sure to include your name, delivery address and home phone number in your e-mail, and the words MISSED PAPER CREDIT in the subject line. Otherwise, we will extend your account accordingly for a missed delivery that day. To receive an account extension for a missed delivery from a previous day, you must contact Customer Service by calling 352-378-1416 or 1-800-443-9493 or .

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?

If you temporarily suspended delivery through our Subscriber Services site, you provided a restart date and do not need to call again to restart delivery.

Q: Where can I purchase another subscription?

Existing subscribers can purchase another subscription by logging in then visiting the New Subscription link in the left navigation menu. New Subscribers, please visit our Subscriber Services site and enter your ZIP code to see offers available in your area.

Frequently Asked Questions

General

Q: How can I contact The Gadsden Times?

You can contact us or call 256-549-2022. You also may visit the "Contact Us" link at any time for more information.

Q:What if I forget my password?

If you forget your password, please use the "Forgot Password?" link on the Login page.

Q: How do I change my password?

Login and click the "Manage Account" button. You will be prompted for your current and desired new password.

Q: How do I report a problem with the site and what information do should I send?

If you experience a problem with our site, please and describe the problem in as much detail as possible, including the steps you took leading up to it, how often it occurs, and the exact text of any error message you receive. This information will help us isolate the problem and find a solution more quickly.

Q: What customer services are available?

You can request the following services online:

Subscription

Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?

You can choose to have your account credited when scheduling a vacation hold via our Subscriber Services site. Login, then click "Vacation Holds" to stop and restart home delivery. If you prefer, you can donate your vacation copies to students through our Newspaper in Education program. You will be billed as usual for the period. To donate the cost of your vacation copies, choose the Newspapers in Education donation option when scheduling your vacation hold.

Q: What should I do if my newspaper does not arrive?

If your newspaper has not arrived by our delivery times of 6 a.m. CDT Monday - Saturday or 7 a.m. CDT Sunday, please follow the steps listed below:

  1. Login and proceed to "Report a Problem"
  2. If your request is received before 9 a.m. Monday - Saturday, and 11 a.m. on Sunday, we can deliver your paper that day.
  3. If your request is received after the times indicated in #2, we will deliver your newspaper either the next day or can apply a credit to your account.
  4. If your request is received the day after or later, please contact our Subscriber Services Department at 256-549-2022 or . If contacting us via email, please include your name, delivery address and home phone number in your email, and the words MISSED PAPER CREDIT in the subject line.

Q: What should I do if my newspaper is missing sections?

If your newspaper is missing any sections:

  1. Please login and proceed to "Report a Problem"
  2. If your request is received before 9 a.m. CDT Monday - Saturday, and 11 a.m. CDT on Sunday, we can deliver your paper that day.
  3. If your request is received after the times indicated in #2, we will deliver your newspaper either the next day or we can apply a credit to your account.
  4. If your request is received the day after or later, please contact our Subscriber Service Department by at 256-549-2022 or . If contacting us via email, please include your name, delivery address and home phone number in your email, and the words MISSING SECTIONS CREDIT in the subject line.

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?

If you temporarily suspended delivery through our Subscriber Services site, you provided a restart date and do not need to call again to restart delivery.

Q: Where can I purchase another subscription?

Existing subscribers can purchase another subscription by logging in then visiting the New Subscription link in the left navigation menu. New Subscribers, please visit our Subscriber Services site and enter your ZIP code to see offers available in your area.

General

Q: How can I contact The Courier?

You can contact us or call 985-857-2222. You also may visit the "Contact Us" link at any time for more information.

Q: What if I forget my password?

If you forget your password, please use the "Forgot Password?" link on the Login page.

Q: How do I change my password?

Login and click the "Manage Account" button. You will be prompted for your current and desired new password.

Q: How do I report a problem with the site and what information do should I send?

If you experience a problem with our site, please and describe the problem in as much detail as possible, including the steps you took leading up to it, how often it occurs, and the exact text of any error message you receive. This information will help us isolate the problem and find a solution more quickly.

Q: What customer services are available?

You can request the following services online:

Subscription

Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?

You can choose to have your account credited when scheduling a vacation hold via our Subscriber Services site. Login, then click "Vacation Holds" to stop and restart home delivery. If you prefer, you can donate your vacation copies to students through our Newspaper in Education program. You will be billed as usual for the period. To donate the cost of your vacation copies, choose the Newspapers in Education donation option when scheduling your vacation hold.

Q: What should I do if my newspaper does not arrive?

If your newspaper has not arrived by our delivery times of 6 p.m. Monday - Friday or 7 a.m. on Saturday and Sunday, please follow the steps listed below:

  1. Login and proceed to "Report a Problem"
  2. If your request is received before 7 p.m. Monday - Friday, and 11 a.m. on Saturday, we can deliver your paper that day if you live within Houma city limits.
  3. If your request is received before 7 p.m. Monday - Friday, and 11 a.m. on Saturday and Sunday, we can deliver your paper that day, if you live within the city limits of Houma.
  4. If your request is received the day after or later, please contact our Subscriber Services Department at 985-857-2222 or . If contacting us via email, please include your name, delivery address and home phone number in your email, and the words MISSED PAPER CREDIT in the subject line.

Q: What should I do if my newspaper is missing sections?

If your newspaper is missing any sections:

  1. Please login and proceed to "Report a Problem"
  2. If your request is received before 7 p.m. Monday - Friday, and 11 a.m. on Saturday and Sunday, we can deliver your paper that day, if you live within the city limits of Houma.
  3. If your request is received after the times indicated in #2, we will deliver your newspaper either the next day or we can apply a credit to your account.
  4. 3. If your request is received the day after or later, please contact our Subscriber Service Department by at 985-857-2222 or . If contacting us via email, please include your name, delivery address and home phone number in your email, and the words MISSING SECTIONS CREDIT in the subject line.

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?

If you temporarily suspended delivery through our Subscriber Services site, you provided a restart date and do not need to call again to restart delivery.

Q: Where can I purchase another subscription?

Existing subscribers can purchase another subscription by logging in then visiting the New Subscription link in the left navigation menu. New Subscribers, please visit our Subscriber Services site and enter your ZIP code to see offers available in your area.

Frequently Asked Questions

General

Q: How can I contact The Times-News?

You can contact us or call our local number at 828-849-8050. You also may visit the "Contact Us" link at any time for more information.

Q: What if I forget my password?

If you forget your password, please use the "Forgot Password?" link on the Login page.

Q: How do I change my password?

Login and click the "Manage Account" button. You will be prompted for your current and desired new password.

Q: How do I report a problem with the site and what information do should I send?

If you experience a problem with our site, please and describe the problem in as much detail as possible, including the steps you took leading up to it, how often it occurs, and the exact text of any error message you receive. This information will help us isolate the problem and find a solution more quickly.

Q: What customer services are available?

You can request the following services online:

Subscription

Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?

You can choose to have your account credited when scheduling a vacation hold via our Subscriber Services site. Login, then click "Vacation Holds" to stop and restart home delivery. If you prefer, you can donate your vacation copies to students through our Newspaper in Education or to our Meals on Wheels program. You will be billed as usual for the period. To donate the cost of your vacation copies, choose the Newspapers in Education or Meals on Wheels donation option when scheduling your vacation hold.

Another option we offer is to have your newspapers held for you so you can have them delivered when you return. You can enter a "Vacation Pack" and the carrier will hold the papers for you if you enter a vacation pack for vacations with a restart date.

Q: What should I do if my newspaper does not arrive?

If your newspaper has not arrived by our delivery times of 6:30 a.m. Monday - Saturday or 7 a.m. on Sunday, please follow the steps listed below:

  1. Login and proceed to "Report a Problem"
  2. If your request is received before 10 a.m. Monday - Sunday, we can deliver your paper that day.
  3. If your request is received after the times indicated in #2, we will deliver your newspaper either the next day or we can apply a credit to your account.
  4. If your request is received the day after or later, please contact our Subscriber Service Department by phone or email. Our Subscriber Service Department phone number is 828-692-5763. For email, please include your name, delivery address and home phone number in your email, and the words MISSED PAPER CREDIT in the subject line.

Q: What should I do if my newspaper is missing sections?

If your newspaper is missing any sections:

  1. Please login and proceed to "Report a Problem"
  2. If your request is received before 10 a.m. Monday - Sunday, we can deliver your paper that day.
  3. If your request is received after the times indicated in #2, we will deliver your newspaper either the next day or we can apply a credit to your account.
  4. If your request is received the day after or later, please contact our Subscriber Service Department by phone or email. Our Subscriber Service Department phone number is 828-692-5763. For email, please include your name, delivery address and home phone number in your email, and the words MISSING SECTIONS CREDIT in the subject line.

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?

If you temporarily suspended delivery through our Subscriber Services site, you provided a restart date and do not need to call again to restart delivery.

Q: Where can I purchase another subscription?

Existing subscribers can purchase another subscription by logging in then visiting the New Subscription link in the left navigation menu. New Subscribers, please visit our Subscriber Services site and enter your ZIP code to see offers available in your area.

Frequently Asked Questions

General

Q: How can I contact The-Dispatch?

You can contact us or call our local number at 336-249-3981. You also may visit the "Contact Us" link at any time for more information.

Q: What if I forget my password?

If you forget your password, please use the "Forgot Password?" link on the Login page.

Q: How do I change my password?

Login and click the "Manage Account" button. You will be prompted for your current and desired new password.

Q: How do I report a problem with the site and what information do should I send?

If you experience a problem with our site, please and describe the problem in as much detail as possible, including the steps you took leading up to it, how often it occurs, and the exact text of any error message you receive. This information will help us isolate the problem and find a solution more quickly.

Q: What customer services are available?

You can request the following services online:

Subscription

Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?

You can choose to have your account credited when scheduling a vacation hold via our Subscriber Services site. Login, then click "Vacation Holds" to stop and restart home delivery. If you prefer, you can donate your vacation copies to students through our Newspaper in Education or to our Meals on Wheels program. You will be billed as usual for the period. To donate the cost of your vacation copies, choose the Newspapers in Education or Meals on Wheels donation option when scheduling your vacation hold.

Another option we offer is to have your newspapers held for you so you can have them delivered when you return. You can enter a "Vacation Pack" and the carrier will hold the papers for you if you enter a vacation pack for vacations with a restart date.

Q: What should I do if my newspaper does not arrive?

If your newspaper has not arrived by our delivery times of 3 p.m. Tuesday-Saturday, please follow the steps listed below:

  1. Login and proceed to "Report a Problem"
  2. If your request is received by 3 p.m., we can deliver a paper that day. If your request is received after this time, we will deliver your newspaper either the next day or we can apply a credit to your account.
  3. If your request is received the day after or later, please contact Customer Care by phone or . Our Customer Care phone number is 336-248-5980. For email, please include your name, delivery address and home phone number in your email, and the words MISSED PAPER CREDIT in the subject line.

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?

If you temporarily suspended delivery through our Subscriber Services site, you provided a restart date and do not need to call again to restart delivery.

Q: Where can I purchase another subscription?

Existing subscribers can purchase another subscription by logging in then visiting the New Subscription link in the left navigation menu. New Subscribers, please visit our Subscriber Services site and enter your ZIP code to see offers available in your area.

Frequently Asked Questions

General

Q: How can I contact The Ledger?

You can contact us or call 863-802-7323. You also may visit the "Contact Us" link at any time for more information.

Q: What if I forget my password?

If you forget your password, please use the "Forgot Password?" link on the Login page.

Q: How do I change my password?

Login and click the "Manage Account" button. You will be prompted for your current and desired new password.

Q: How do I report a problem with the site and what information do should I send?

If you experience a problem with our site, please and describe the problem in as much detail as possible, including the steps you took leading up to it, how often it occurs, and the exact text of any error message you receive. This information will help us isolate the problem and find a solution more quickly.

Q: What customer services are available?

You can request the following services online:

Subscription

Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?

You can choose to have your account credited when scheduling a vacation hold via our Subscriber Services site. Login, then click "Vacation Holds" to stop and restart home delivery. If you prefer, you can donate your vacation copies to students through our Newspaper in Education program. You will be billed as usual for the period. To donate the cost of your vacation copies, choose the Newspapers in Education donation option when scheduling your vacation hold.

Q: What should I do if my newspaper does not arrive?

If your newspaper has not arrived by our delivery times of 6 a.m. Monday - Friday or 6:30 a.m. on Saturday and Sunday, please follow the steps listed below:

  1. Login and proceed to "Report a Problem"
  2. If your request is received before 9 a.m. Monday - Saturday, and 11 a.m. on Sunday, we can deliver your paper that day. 
  3. If your request is received after the times indicated in #2, we will deliver your newspaper either the next day or we can apply a credit to your account.
  4. If your request is received the day after or later, please contact our Subscriber Service Department by phone or . Our Subscriber Service Department phone number is 863-802-7323. For email, please include your name, delivery address and home phone number in your email, and the words MISSED PAPER CREDIT in the subject line.
  5.  

Q: What should I do if my newspaper is missing sections?

If your newspaper is missing any sections:

  1. Please login and proceed to "Report a Problem"
  2. If your request is received before 9 a.m. Monday - Saturday, and 11 a.m. on Sunday, we can deliver your paper that day. 
  3. If your request is received after the times indicated in #2, we will deliver your newspaper either the next day or we can apply a credit to your account.  
  4. If your request is received the day after or later, please contact our Subscriber Service Department by phone or . Our Subscriber Service Department phone number is 863-802-7323. For email, please include your name, delivery address and home phone number in your email, and the words MISSING SECTIONS CREDIT in the subject line.

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?

If you temporarily suspended delivery through our Subscriber Services site, you provided a restart date and do not need to call again to restart delivery.

Q: Where can I purchase another subscription?

Existing subscribers can purchase another subscription by logging in then visiting the New Subscription link in the left navigation menu. New Subscribers, please visit our Subscriber Services site and enter your ZIP code to see offers available in your area.

Frequently Asked Questions

General

Q: How can I contact The Ocala Star Banner?

You can contact us or call 352-867-7827 or 1-800-541-2171. You also may visit the "Contact Us" link at any time for more information.

Q: What if I forget my password?

If you forget your password, please use the "Forgot Password?" link on the Login page.

Q: How do I change my password?

Login and click the "Manage Account" button. You will be prompted for your current and desired new password.

Q: How do I report a problem with the site and what information should I send?

If you experience a problem with our site, please and describe the problem in as much detail as possible, including the steps you took leading up to it, how often it occurs, and the exact text of any error message you receive. This information will help us isolate the problem and find a solution more quickly.

Q: What customer services are available?

You can request the following services online:

Subscription

Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?

You can choose to have your account credited when scheduling a vacation hold via our Subscriber Services site. Login, then click "Vacation Holds" to stop and restart home delivery. If you prefer, you can donate your vacation copies to students through our Newspaper in Education program. You will be billed as usual for the period. To donate the cost of your vacation copies, choose the Newspapers in Education donation option when scheduling your vacation hold.

Q: What should I do if my newspaper does not arrive or sections are missing?

Sign in and click the "Report a Problem" button if your newspaper has not arrived by the guaranteed delivery time (6 a.m. EST Monday-Friday and 7 a.m. EST Saturday and Sunday). You may also notify us of missing or damaged sections. We offer same-day redelivery on SATURDAY AND SUNDAY ONLY. Otherwise, we can deliver the paper the next day or apply a credit to your account. For same-day redelivery on Saturday or Sunday, we must receive the request before 10 a.m. EST. Only credits for the same day can be obtained on our Subscriber Services site. Credits for missed deliveries on previous days must be requested by contacting Customer Care at 352-867-7827 or . Please be sure to include your name, delivery address and home phone number in your email, and the words MISSED PAPER CREDIT in the subject line. Otherwise, we will extend your account accordingly for a missed delivery that day.

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?

If you temporarily suspended delivery through our Subscriber Services site, you provided a restart date and do not need to call again to restart delivery.

Q: Where can I purchase another subscription?

Existing subscribers can purchase another subscription by logging in then visiting the New Subscription link in the left navigation menu. New Subscribers, please visit our Subscriber Services site and enter your ZIP code to see offers available in your area.

Frequently Asked Questions

General

Q: How can I contact The Herald-Journal?

You can contact us or call 864-582-8558. You also may visit the "Contact Us" link at any time for more information.

Q: What if I forget my password?

If you forget your password, please use the "Forgot Password?" link on the Login page.

Q: How do I change my password?

Login and click the "Manage Account" button. You will be prompted for your current and desired new password.

Q: How do I report a problem with the site and what information do should I send?

If you experience a problem with our site, please and describe the problem in as much detail as possible, including the steps you took leading up to it, how often it occurs, and the exact text of any error message you receive. This information will help us isolate the problem and find a solution more quickly.

Q: What customer services are available?

You can request the following services online:

Subscription

Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?

You can choose to have your account credited when scheduling a vacation hold via our Subscriber Services site. Login, then click "Vacation Holds" to stop and restart home delivery. If you prefer, you can donate your vacation copies to our Mobile Meals Program, where meal recipients receive a newspaper with their meal when it's delivered. You will be billed as usual for the period. To donate the cost of your vacation copies, choose the Mobile Meals donation option when scheduling your vacation hold.

Another option we offer is to have your newspapers held for you so you can have them delivered when you return. You can enter a "Vacation Pack" and the carrier will hold the papers for you if you enter a vacation pack for vacations with a restart date.

Q: What should I do if my newspaper does not arrive?

If your newspaper has not arrived by our delivery times of 6:30 a.m. Monday - Saturday or 7 a.m. on Sunday, please follow the steps listed below:

  1. Login and proceed to "Report a Problem"
  2. If your request is received after the times indicated above, we can deliver your newspaper the next day or apply a credit to your account.
  3. If your request is received the day after or later, please contact our Subscriber Service Department by phone or . Our Subscriber Service Department phone number is 864-582-8558. For email, please include your name, delivery address and home phone number in your email, and the words MISSED PAPER CREDIT in the subject line.

Q: What should I do if my newspaper is missing sections?

If your newspaper is missing any sections:

  1. Please login and proceed to "Report a Problem"
  2. If your request is received before 9 a.m. Monday-Saturday, and 11 a.m. on Sunday, we can deliver your paper that day.
  3. If your request is received after the times indicated in #2, we will deliver your newspaper either the next day or we can apply a credit to your account.
  4. If your request is received the day after or later, please contact our Subscriber Service Department by phone or . Our Subscriber Service Department phone number is 864-582-8558. For email, please include your name, delivery address and home phone number in your email, and the words MISSING SECTIONS CREDIT in the subject line.

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?

If you temporarily suspended delivery through our Subscriber Services site, you provided a restart date and do not need to call again to restart delivery.

Q: Where can I purchase another subscription?

Existing subscribers can purchase another subscription by logging in then visiting the New Subscription link in the left navigation menu. New Subscribers, please visit our Subscriber Services site and enter your ZIP code to see offers available in your area.

General

Q: How can I contact The Tuscaloosa News?

You can contact us or call 205-752-3701. You also may visit the "Contact Us" link at any time for more information.

Q: What if I forget my password?

If you forget your password, please use the "Forgot Password?" link on the Login page.

Q: How do I change my password?

Login and click the "Manage Account" button. You will be prompted for your current and desired new password.

Q: How do I report a problem with the site and what information do should I send?

If you experience a problem with our site, please and describe the problem in as much detail as possible, including the steps you took leading up to it, how often it occurs, and the exact text of any error message you receive. This information will help us isolate the problem and find a solution more quickly.

Q: What customer services are available?

You can request the following services online:

Subscription

Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?

You can choose to have your account credited when scheduling a vacation hold via our Subscriber Services site. Login, then click "Vacation Holds" to stop and restart home delivery. If you prefer, you can donate your vacation copies to students through our Newspaper in Education program. You will be billed as usual for the period. To donate the cost of your vacation copies, choose the Newspapers in Education donation option when scheduling your vacation hold.

Q: What should I do if my newspaper does not arrive?

If your newspaper has not arrived by our delivery times of 6 p.m. Monday - Friday or 7 a.m. on Saturday, please follow the steps listed below:

  1. Login and proceed to "Report a Problem"
  2. If you live in Tuscaloosa County and your request is received before 10 a.m. Monday-Sunday, we can deliver your paper that day. Otherwise, you can choose to receive your paper the next day or get a full credit for that day's paper.
  3. Tuscaloosa County residents: If your request is received after the times indicated in #2, we will deliver your newspaper either the next day or we can apply a credit to your account.
  4. If your request is received the day after or later, please contact our Subscriber Services Department at 205-752-3701 or . If contacting us via email, please include your name, delivery address and home phone number in your email, and the words MISSED PAPER CREDIT in the subject line.

Q: What should I do if my newspaper is missing sections?

If your newspaper is missing any sections:

  1. Please login and proceed to "Report a Problem"
  2. If you live in Tuscaloosa County and your request is received before 10 a.m. Monday-Sunday, we can deliver your paper that day. Otherwise, you can choose to receive your paper the next day or get a full credit for that day's paper.
  3. Tuscaloosa County residents: If your request is received after the times indicated in #2, we will deliver your newspaper either the next day or we can apply a credit to your account.
  4. If your request is received the day after or later, please contact our Subscriber Services Department at 205-752-3701 or . If contacting us via email, please include your name, delivery address and home phone number in your email, and the words MISSING SECTIONS CREDIT in the subject line.

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?

If you temporarily suspended delivery through our Subscriber Services site, you provided a restart date and do not need to call again to restart delivery.

Q: Where can I purchase another subscription?

Existing subscribers can purchase another subscription by logging in then visiting the New Subscription link in the left navigation menu. New Subscribers, please visit our Subscriber Services site and enter your ZIP code to see offers available in your area.

Frequently Asked Questions

General

Q: How can I contact the StarNews?

You can contact us or call 910-343-2391. You also may visit the "Contact Us" link at any time for more information.

Q: What if I forget my password?

If you forget your password, please use the "Forgot Password?" link on the Login page.

Q: How do I change my password?

Login and click the "Manage Account" button. You will be prompted for your current and desired new password.

Q: How do I report a problem with the site and what information do should I send?

If you experience a problem with our site, please and describe the problem in as much detail as possible, including the steps you took leading up to it, how often it occurs, and the exact text of any error message you receive. This information will help us isolate the problem and find a solution more quickly.

Q: What customer services are available?

You can request the following services online:

Subscription

Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?

You can choose to have your account credited when scheduling a vacation hold via our Subscriber Services site. Login, then click "Vacation Holds" to stop and restart home delivery. If you prefer, you can donate your vacation copies to students through our Newspaper in Education or to our Meals on Wheels program. You will be billed as usual for the period. To donate the cost of your vacation copies, choose the Newspapers in Education or Meals on Wheels donation option when scheduling your vacation hold.

Q: What should I do if my newspaper does not arrive?

If your newspaper has not arrived by our delivery times of 6 a.m. Monday - Friday or 7a.m. on Saturday and Sunday, please follow the steps listed below:

  1. Login and proceed to "Report a Problem"
  2. Please follow the prompts.
  3. If your request is received the day after or later, please contact our Subscriber Service Department by phone or . Our Subscriber Service Department phone number is 910-343-2391. For email, please include your name, delivery address and home phone number in your email, and the words MISSED PAPER CREDIT in the subject line.

Q: What should I do if my newspaper is missing sections?

If your newspaper is missing any sections:

  1. Please login and proceed to "Report a Problem"
  2. Please follow the prompts.
  3. If your request is received the day after or later, please contact our Subscriber Service Department by phone or . Our Subscriber Service Department phone number is 910-343-2391. For email, please include your name, delivery address and home phone number in your email, and the words MISSING SECTIONS CREDIT in the subject line.

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?

If you temporarily suspended delivery through our Subscriber Services site, you provided a restart date and do not need to call again to restart delivery.

Q: Where can I purchase another subscription?

Existing subscribers can purchase another subscription by logging in then visiting the New Subscription link in the left navigation menu. New Subscribers, please visit our Subscriber Services site and enter your ZIP code to see offers available in your area.

Frequently Asked Questions

General

Q: How can I contact The News Chief?

You can contact us or call 863-401-6900. You also may visit the "Contact Us" link at any time for more information.

Q: What if I forget my password?

If you forget your password, please use the "Forgot Password?" link on the Login page.

Q: How do I change my password?

Login and click the "Manage Account" button. You will be prompted for your current and desired new password.

Q: How do I report a problem with the site and what information do should I send?

If you experience a problem with our site, please and describe the problem in as much detail as possible, including the steps you took leading up to it, how often it occurs, and the exact text of any error message you receive. This information will help us isolate the problem and find a solution more quickly.

Q: What customer services are available?

You can request the following services online:

Subscription

Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?

You can choose to have your account credited when scheduling a vacation hold via our Subscriber Services site. Login, then click "Vacation Holds" to stop and restart home delivery. If you prefer, you can donate your vacation copies to students through our Newspaper in Education program. You will be billed as usual for the period. To donate the cost of your vacation copies, choose the Newspapers in Education donation option when scheduling your vacation hold.

Q: What should I do if my newspaper does not arrive?

If your newspaper has not arrived by our delivery times of 6 a.m. Monday - Friday or 6:30 a.m. on Saturday and Sunday, please follow the steps listed below:

  1. Login and proceed to "Report a Problem"
  2. If your request is received before 9 a.m. Monday - Saturday, and 11 a.m. on Sunday, we can deliver your paper that day. 
  3. If your request is received after the times indicated in #2, we will deliver your newspaper either the next day or we can apply a credit to your account.  
  4. If your request is received the day after or later, please contact our Subscriber Service Department by phone or . Our Subscriber Service Department phone number is 863-401-6900. For email, please include your name, delivery address and home phone number in your email, and the words MISSED PAPER CREDIT in the subject line.
  5.  

Q: What should I do if my newspaper is missing sections?

If your newspaper is missing any sections:

  1. Please login and proceed to "Report a Problem"
  2. If your request is received before 9 a.m. Monday - Saturday, and 11 a.m. on Sunday, we can deliver your paper that day. 
  3. If your request is received after the times indicated in #2, we will deliver your newspaper either the next day or we can apply a credit to your account.  
  4. If your request is received the day after or later, please contact our Subscriber Service Department by phone or . Our Subscriber Service Department phone number is 863-401-6900. For email, please include your name, delivery address and home phone number in your email, and the words MISSING SECTIONS CREDIT in the subject line. 

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?

If you temporarily suspended delivery through our Subscriber Services site, you provided a restart date and do not need to call again to restart delivery.

Q: Where can I purchase another subscription?

Existing subscribers can purchase another subscription by logging in then visiting the New Subscription link in the left navigation menu. New Subscribers, please visit our Subscriber Services site and enter your ZIP code to see offers available in your area.

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