Frequently Asked Questions

General

Q: How can I contact The Tuscaloosa News?

You can contact us or call 205-752-3701. You also may visit the "Contact Us" link at any time for more information.

Q: What if I forget my password?

If you forget your password, please use the "Forgot Password?" link on the Login page.

Q: How do I change my password?

Login and click the "Manage Account" button. You will be prompted for your current and desired new password.

Q: How do I report a problem with the site and what information do should I send?

If you experience a problem with our site, please and describe the problem in as much detail as possible, including the steps you took leading up to it, how often it occurs, and the exact text of any error message you receive. This information will help us isolate the problem and find a solution more quickly.

Q: What customer services are available?

You can request the following services online:

Subscription

Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?

You can choose to have your account credited when scheduling a vacation hold via our Subscriber Services site. Login, then click "Vacation Holds" to stop and restart home delivery. If you prefer, you can donate your vacation copies to students through our Newspaper in Education program. You will be billed as usual for the period. To donate the cost of your vacation copies, choose the Newspapers in Education donation option when scheduling your vacation hold.

Q: What should I do if my newspaper does not arrive?

If your newspaper has not arrived by our delivery times of 6 p.m. Monday - Friday or 7 a.m. on Saturday, please follow the steps listed below:

  1. Login and proceed to "Report a Problem"
  2. If you live in Tuscaloosa County and your request is received before 10 a.m. Monday-Sunday, we can deliver your paper that day. Otherwise, you can choose to receive your paper the next day or get a full credit for that day's paper.
  3. Tuscaloosa County residents: If your request is received after the times indicated in #2, we will deliver your newspaper either the next day or we can apply a credit to your account.
  4. If your request is received the day after or later, please contact our Subscriber Services Department at 205-752-3701 or . If contacting us via email, please include your name, delivery address and home phone number in your email, and the words MISSED PAPER CREDIT in the subject line.

Q: What should I do if my newspaper is missing sections?

If your newspaper is missing any sections:

  1. Please login and proceed to "Report a Problem"
  2. If you live in Tuscaloosa County and your request is received before 10 a.m. Monday-Sunday, we can deliver your paper that day. Otherwise, you can choose to receive your paper the next day or get a full credit for that day's paper.
  3. Tuscaloosa County residents: If your request is received after the times indicated in #2, we will deliver your newspaper either the next day or we can apply a credit to your account.
  4. If your request is received the day after or later, please contact our Subscriber Services Department at 205-752-3701 or . If contacting us via email, please include your name, delivery address and home phone number in your email, and the words MISSING SECTIONS CREDIT in the subject line.

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?

If you temporarily suspended delivery through our Subscriber Services site, you provided a restart date and do not need to call again to restart delivery.

Q: Where can I purchase another subscription?

Existing subscribers can purchase another subscription by logging in then visiting the New Subscription link in the left navigation menu. New Subscribers, please visit our Subscriber Services site and enter your ZIP code to see offers available in your area.

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