Frequently Asked Questions

Here are answers to some frequently asked questions

General

Q: How can I contact The Herald Tribune?

You can contact us or call 941-361-4450. You also may visit the "Contact Us" link at any time for more information.

Q: What if I forget my password?

If you forget your password, please use the "Forgot Password?" link on the Login page.

Q: How do I change my password?

Login and click the "Manage Account" button. You will be prompted for your current and desired new password.

Q: How do I report a problem with the site and what information do should I send?

If you experience a problem with our site, please and describe the problem in as much detail as possible, including the steps you took leading up to it, how often it occurs, and the exact text of any error message you receive. This information will help us isolate the problem and find a solution more quickly.

Q: What customer services are available?

You can request the following services online:

  • Start a new print or electronic subscription
  • Make a payment/renew your subscription
  • Review your account and payment history
  • Suspend and restart delivery of your newspaper
  • Report a service issue
  • Donate to the Newspaper in Education program

Subscription

Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?

You can choose to have your account credited when scheduling a vacation hold via our Subscriber Services site. Login, then click "Vacation Holds"to stop and restart home delivery. If you prefer, you can donate your vacation copies to students through our Newspaper in Education program. You will be billed as usual for the period. To donate the cost of your vacation copies, choose the Newspapers in Education donation option when scheduling your vacation hold.

Q: What should I do if my newspaper does not arrive or sections are missing?

Login and proceed to "Report a Problem" if your newspaper has not arrived by the guaranteed delivery time (6:00 a.m. EST Monday-Saturday and 7:00 a.m. EST on Sunday). Also, you may notify us of missing or damaged sections as well. We can issue a temporary password to read the Herald-Tribune eEdition online. For print delivery we can offer same day redelivery, deliver the paper the next day or apply a credit to your account. For same day redelivery we must receive the request before 9:00 a.m. EST Monday-Saturday and by 10:00 a.m. EST on Sunday. Only credits for the same day can be obtained on our Subscriber Services site. Credits for missing deliveries for previous days must be requested from a Customer Care representative or . Be sure to include your name, delivery address and home phone number in your e-mail, and the words MISSED PAPER CREDIT in the subject line. Otherwise, we will extend your account accordingly for a missed delivery that day. To receive an account extension for a missed delivery from a previous day, you must contact Customer Care by calling 941-361-4450 or .

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?

If you temporarily suspended delivery through our Subscriber Services site, you provided a restart date and do not need to call again to restart delivery.

Q: Where can I purchase another subscription?

Existing subscribers can purchase another subscription by logging in then visiting the New Subscription link in the left navigation menu. New Subscribers, please visit our Subscriber Services site and enter your ZIP code to see offers available in your area.

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