Frequently Asked Questions

Frequently Asked Questions

General

Q: How can I contact The Ocala Star Banner?

You can contact us or call 352-867-7827 or 1-800-541-2171. You also may visit the "Contact Us" link at any time for more information.

Q: What if I forget my password?

If you forget your password, please use the "Forgot Password?" link on the Login page.

Q: How do I change my password?

Login and click the "Manage Account" button. You will be prompted for your current and desired new password.

Q: How do I report a problem with the site and what information should I send?

If you experience a problem with our site, please and describe the problem in as much detail as possible, including the steps you took leading up to it, how often it occurs, and the exact text of any error message you receive. This information will help us isolate the problem and find a solution more quickly.

Q: What customer services are available?

You can request the following services online:

Subscription

Q: What should I do if my newspaper does not arrive or sections are missing?

Sign in and click the "Report a Problem" button if your newspaper has not arrived by the guaranteed delivery time (6 a.m. EST Monday-Friday and 7 a.m. EST Saturday and Sunday). You may also notify us of missing or damaged sections. We offer same-day redelivery on SATURDAY AND SUNDAY ONLY. Otherwise, we can deliver the paper the next day or apply a credit to your account. For same-day redelivery on Saturday or Sunday, we must receive the request before 10 a.m. EST. Only credits for the same day can be obtained on our Subscriber Services site. Credits for missed deliveries on previous days must be requested by contacting Customer Care at 352-867-7827 or . Please be sure to include your name, delivery address and home phone number in your email, and the words MISSED PAPER CREDIT in the subject line. Otherwise, we will extend your account accordingly for a missed delivery that day.

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?

If you temporarily suspended delivery through our Subscriber Services site, you provided a restart date and do not need to call again to restart delivery.

Q: Where can I purchase another subscription?

Existing subscribers can purchase another subscription by logging in then visiting the New Subscription link in the left navigation menu. New Subscribers, please visit our Subscriber Services site and enter your ZIP code to see offers available in your area.

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