Frequently Asked Questions

Frequently Asked Questions

General

Q: How can I contact The Herald-Journal?

You can contact us or call 864-582-8558. You also may visit the "Contact Us" link at any time for more information.

Q: What if I forget my password?

If you forget your password, please use the "Forgot Password?" link on the Login page.

Q: How do I change my password?

Login and click the "Manage Account" button. You will be prompted for your current and desired new password.

Q: How do I report a problem with the site and what information do should I send?

If you experience a problem with our site, please and describe the problem in as much detail as possible, including the steps you took leading up to it, how often it occurs, and the exact text of any error message you receive. This information will help us isolate the problem and find a solution more quickly.

Q: What customer services are available?

You can request the following services online:

Subscription

Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?

You can choose to have your account credited when scheduling a vacation hold via our Subscriber Services site. Login, then click "Vacation Holds" to stop and restart home delivery. If you prefer, you can donate your vacation copies to our Mobile Meals Program, where meal recipients receive a newspaper with their meal when it's delivered. You will be billed as usual for the period. To donate the cost of your vacation copies, choose the Mobile Meals donation option when scheduling your vacation hold.

Another option we offer is to have your newspapers held for you so you can have them delivered when you return. You can enter a "Vacation Pack" and the carrier will hold the papers for you if you enter a vacation pack for vacations with a restart date.

Q: What should I do if my newspaper does not arrive?

If your newspaper has not arrived by our delivery times of 6:30 a.m. Monday - Saturday or 7 a.m. on Sunday, please follow the steps listed below:

  1. Login and proceed to "Report a Problem"
  2. If your request is received after the times indicated above, we can deliver your newspaper the next day or apply a credit to your account.
  3. If your request is received the day after or later, please contact our Subscriber Service Department by phone or . Our Subscriber Service Department phone number is 864-582-8558. For email, please include your name, delivery address and home phone number in your email, and the words MISSED PAPER CREDIT in the subject line.

Q: What should I do if my newspaper is missing sections?

If your newspaper is missing any sections:

  1. Please login and proceed to "Report a Problem"
  2. If your request is received before 9 a.m. Monday-Saturday, and 11 a.m. on Sunday, we can deliver your paper that day.
  3. If your request is received after the times indicated in #2, we will deliver your newspaper either the next day or we can apply a credit to your account.
  4. If your request is received the day after or later, please contact our Subscriber Service Department by phone or . Our Subscriber Service Department phone number is 864-582-8558. For email, please include your name, delivery address and home phone number in your email, and the words MISSING SECTIONS CREDIT in the subject line.

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?

If you temporarily suspended delivery through our Subscriber Services site, you provided a restart date and do not need to call again to restart delivery.

Q: Where can I purchase another subscription?

Existing subscribers can purchase another subscription by logging in then visiting the New Subscription link in the left navigation menu. New Subscribers, please visit our Subscriber Services site and enter your ZIP code to see offers available in your area.

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